Director of Account Strategy - Job Description

Overview

The Director of Account Strategy is a visionary leader responsible for elevating client partnerships, shaping strategic direction, and guiding a high-performing account team. This role sits at the intersection of strategy, creativity, and operations-driving growth, inspiring innovation, and ensuring exceptional delivery across all client engagements. The ideal candidate is a forward-thinking strategist with strong leadership instincts and a passion for transforming insights into impactful results.
This position is based in a very convenient central Scottsdale location, offering easy access for commuting and client collaboration.

Core Focus Areas

Client Success & Strategic Leadership

• Serve as a trusted advisor to key clients, providing strategic direction and pioneering innovative solutions.
• Lead strategic workshops, discovery sessions, and planning initiatives to identify opportunities and deliver measurable business impact.
• Ensure all programs and deliverables align with client objectives, industry trends, and best-in-class strategic practices.

Team Leadership & Development

• Build, mentor, and inspire a collaborative, high-achieving account services team.
• Provide hands-on coaching, clear development pathways, and ongoing performance leadership.
• Model a culture of curiosity, ownership, and positive energy that motivates teams to excel.

Operational Excellence & Cross-Functional Partnership

• Collaborate with senior leadership on forecasting, resource planning, and profitability management.
• Work closely with creative, media, digital, PR, and strategy teams to ensure seamless integration and exceptional delivery.
• Influence internal processes, innovation initiatives, and long-range organizational planning.

Culture Leadership

• Champion organizational values through communication, decision-making, and daily interactions.
• Contribute to an inclusive, engaging, and high-performance environment.
• Inspire through clarity, transparency, and future-focused thinking.

What Success Looks Like

High-Performing, Empowered Teams

Your leadership creates an environment where the account team thrives-characterized by strong collaboration, smart workflows, and an ongoing commitment to growth. Team members feel supported, confident, and inspired to deliver their best work.

Transformative Client Relationships

Clients recognize your team as a strategic partner essential to their success. Strategies are future-ready and analytics-driven, consistently delivering measurable ROI and fostering long-term relationships built on trust and innovation.

Key Responsibilities

• Lead, coach, and develop the account team to ensure strong performance and continuous improvement.
• Guide strategic direction for major accounts while influencing strategy across the entire client portfolio.
• Facilitate high-impact planning sessions, brainstorming workshops, and strategy development meetings.
• Collaborate with executive leadership to shape organizational vision, operational processes, and strategic initiatives.
• Provide senior-level consultation to clients and internal teams.
• Contribute to financial planning, including forecasting and resource management.
• Support talent recruitment, onboarding, and retention efforts.
• Translate data, insights, and reporting into actionable strategic recommendations.

Qualifications

• 10+ years of progressive leadership experience in marketing, communications, or advertising, ideally within an agency or multi-client environment.
• Demonstrated success growing strategic client relationships and delivering meaningful business outcomes.
• Deep expertise in integrated, multi-channel marketing across digital, traditional, and emerging platforms.
• Strong command of analytics and emerging technologies, including AI-driven tools for insight generation and performance optimization.
• Strong business and financial acumen, including forecasting, resource planning, and profitability management.
• Proven ability to inspire, coach, and develop teams.
• Exceptional communication, problem-solving, and relationship-building skills.
• Experience in sectors such as financial services, hospitality, consumer packaged goods, or nonprofits is a plus.